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FAQ

WHERE ARE YOUR MASKS MADE?
Our masks are designed, developed, and manufactured at our factories in Corona, California, USA.

Our cutting edge facility is working at full speed around the clock to produce damn-near perfect masks that are rigorously tested for quality and safety.

WHAT ARE YOUR MASKS MADE OF?
HeroLife Protective masks have five parts: the elastic ear loops, nose wire, and three layers of non-woven fabric made from polypropylene. The middle layer, called meltblown, has an electrostatic charge that makes it very effective at filtering out particulate matter as small as 0.1 microns.

Learn more about what and how HeroLife Protective Masks are made of HERE 

WHAT IS YOUR RETURN POLICY?
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

For additional information, see our full RETURNS & SHIPPING policy HERE

HOW LONG DOES IT TAKE TO SHIP MASKS?
All orders placed from our website are processed within 48 hours. Delivery times are dependent on USPS, UPS or FedEx, which is who we use for all shipments.

For additional information, see our full RETURNS & SHIPPING policy HERE

WHAT IS ASTM CERTIFICATION?
ASTM Certification is given to products like face masks to determine the level of filtration effectiveness. Masks undergo extensive testing by a trusted third-party laboratory, and assigned one of three ratings:
Level 1 - Unable to filter out microscopic particulate matter (such as viruses), NOT rated for medical use. Level 1 masks are unregulated by agencies like the FDA.
Level 2 - Able to filter out particulate matter of microscopic viruses such as the novel coronavirus. Level 2 masks must be FDA listed to gain approval for medical use. Product CANNOT be called “Protective” without it.
Level 3 - Meets all the requirements necessary for Level 2 certification. Additionally, Level 3 rated masks must pass synthetic blood and fluid penetration testing. Level 3 rated masks must also be FDA-listed for medical use.
(NOTE: HeroLife Masks have an ASTM Level 2 certification and are FDA-listed.)

WHERE CAN I REVIEW YOUR LAB TEST RESULTS?
The lab testing results for our masks can be reviewed HERE 

ARE YOUR MASKS FDA LISTED?
Yes, HeroLife Masks are FDA Listed under FDA's Emergency Use Authorization (EUA) list, which the government agency developed in response to a shortage of PPE at the beginning of the coronavirus pandemic. Our. FDA Registration # is

CAN I BUY MASKS IN BULK?
HeroLife is happy to offer customers to directly purchase up to 5 cases (2,000-count) of our face masks, as well as the option to subscribe regularly. If you'd like to purchase more than 5 cases, please contact sales@herolifesciences.com

HOW LONG CAN YOU WEAR A PROTECTIVE MASK? CAN I REUSE THEM?
Protective masks are intended to be used once, over a 24-hour period if not removed.

The CDC does not recommend the reuse of disposable Protective masks that are intended to be used once.

CAN YOU WASH OR REUSE A SURGICAL MASK?
No. Surgical mask are intended for single use. The CDC does not recommend the reuse of disposable surgical masks that are intended to be used once.

WHAT IS THE SHELF LIFE OF SURGICAL MASKS? DO MASKS EXPIRE?
If properly stored, surgical masks have a shelf life of two years after purchase.